Customer Service


We aim to ship the same day or next day. However, we are a small business run by humans, so please allow up to 5 business days for shipment of your order. Need it fast? Let us know in the notes and/or use the Priority Mail option and we'll do our best to get it to you in time!

Returns and Exchanges

We want you to be thrilled with your order. If you are not entirely happy with your purchase, please contact us at within 15 days of receiving it. We accept returns of unopened, resalable merchandise.

We do not accept returns or exchanges on sale items. Any shipping charges from the original order or the return will not be refunded except in the event of a defective or damaged item. We will issue a credit or send out an exchange within 7 business days of receiving your return.


Orange Twist takes precautions to secure your online privacy. Your information is used to fulfill and magage your order. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Orange Twist does not share or sell your information.

Terms and Conditions

When using this site,, you agree to, and accept, the terms and conditions as set out in our policies shown above. Terms and conditions may change at any time. Orange Twist reserves the right to update and maintain these terms and conditions without prior notice. Your usage of is bound by the terms and conditions outlined in our policies, and we encourage you to review these policies, terms, and conditions each time you use this site.